Domenic Scaturchio

Summary

Over 20 years of extensive experience in product management and business systems analysis in Online and Mobile Banking, Investing, Mobile Payments and Rewards & Loyalty applications.
Driving innovative ideas and developments to the various portfolios to shape their strategy and ensure that foundational capabilities are invested in to develop and maintain a leadership position.
Represent the Product Owners and Sponsors to the delivery teams, ensuring that the business requirements being provided accurately reflect the strategy, and provide pointed business guidance through the peer review process.
Translating customer "needs" and "wants" into requirements, driving requirements through to delivery through collaboration with design and technology partners
Strong documentation skills with experience in product specifications, capturing user journeys, user stories, use cases, solving design problems and defining business rules.
Worked in agile and iterative, as well as, traditional waterfall program/project methodologies.
Developed, implemented and documented new requirement methodologies for projects that require a different approach to the traditional style of documentation.
People management skills; identifying, recruiting, retaining talent by mentoring and coaching staff.

Royal Bank of Canada, Toronto
September 2001 - Present

Senior Manager, Digital Product Manager - Rewards & Loyalty Program

March 2017 - Present

Consult with business partners to understand current and future business needs requiring multi-platform solutions.
Ensuring consistency of strategy and commitments across all cross-functional teams in this large, complex program.
Research and identify industry best practices and trends to increase effectiveness. Acquiring, maintaining and applying a maturing knowledge of the business, its products and processes.
Define project scope, goals and overall business requirements for the Rewards & Loyalty strategy.

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Senior Manager, Digital Product Manager - MyAdvisor, Royal Mutual Funds

March 2016 - March 2017

MyAdvisor platform was developed in RBC’s Innovation Lab in Toronto and with BCG Digital Ventures in Manhattan Beach & Mountain View, California.
Requirements lead for an incubation hub to explore and develop viable business models in collaboration with cross functional teams, digital, technology and third-party vendors.
Responsible for the product management of the digital assets being leveraged by MyAdvisor and for ensuring these assets are scaled across the organization to achieve broader digital strategies.
Developed detailed requirements, feature definitions and implementation plans.
Collaborated with team to manage product roadmap, prioritize product backlog and manage releases.
Organized and coordinated user acceptance planning and testing to ensure solution aligns to the overall client experience.

Project Description

MyAdvisor, is a live video platform that connects clients with advisors in real time. Through the new platform, an advisor can connect digitally with a client to talk about financial objectives and plans. Both can view and manipulate a dynamic dashboard that shows the client’s savings and investment goals; they can then have a real-time discussion of possible actions to achieve those objectives.
https://www.rbcroyalbank.com/investing/myadvisor.html

Business Solutions Manager - Commercialization and Solution Acceleration

July 2014 - Match 2016

Managed team of Business Systems Analysts (BSA) and provided them with guidance and mentoring as required to become independent and drive their respective projects confidently.
Developed product plans for new initiatives, engaging functional partners and third party vendors to provide overview of mobile pilot projects and overseeing viable projects to commercialization, such as, the RBC Wallet & RBC eGift.
Lead two requirement teams for the RBC Mobile Banking iOS and Android Redesign projects.

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Business Systems Analyst Specialist - Commercial Channel Technologies, Technology & Operations

July 2013 - July 2014

Partner with IT and the Business Unit to research, analyze, assess, and document business and systems needs in order to resolve business challenges by recommending business solutions that meet stakeholder needs for a commercial mobile application.
Provided BSA oversight and consistency across all development projects within the Mobile program. Helped to build the capacity and capability of the Mobile BSA team by assisting with identifying, recruiting, and retaining talent, and by mentoring and coaching BSA staff.

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Business Systems Analyst Specialist - Retail Technologies, Technology & Operations

September 2005 - July 2013

Led BSA on Online Banking Redesign - Lead team of BSA's to completely redesign the Online Banking program and successfully delivered the new OLB Portal platform.
With the introduction of Mobile Banking, lead team of BSA's to document the detailed requirements and support the iPhone, BlackBerry and Android Mobile Banking and Mobile Wallet applications.
Developed new requirement documentation standards for the Mobile Banking requirements team.
An initiative to launch Mobile Payments capabilities, led BSA on the Mobile Wallet functionality on BlackBerry.

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