Summary

  • Over 20 years of extensive experience in product management in Banking, Payments, Investing and Rewards & Loyalty applications; with solid skills in gathering, documenting and prioritizing product requirements, defining the product vision, and working as & with product owners to successfully deliver valuable, innovative and winning products. 
  • Strong documentation skills with experience in product specifications, user stories & use cases, solving design problems and defining business rules.
  • Developed, implemented and documented new requirement methodologies for projects that require a different approach to the traditional style of documentation.
  • Worked in agile and iterative, as well as, traditional waterfall project/program methodologies, IT and Mobile channels.
  • People management skills; identifying, recruiting, retaining talent, and by mentoring and coaching BSA staff.

Highlights

  • Analytical & Critical Thinking Skills
  • Attention to Detail
  • Define Requirements
  • Interpersonal Communication Skills
  • Quality Leadership
  • Research-Oriented
  • Product Design
  • Product Development
  • Product Feature Definition
  • Product Implementation
  • Product Improvements
  • Product Launch
  • ​Product Management
  • Responding to Changing Demands
  • Tech-Savvy
  • Tracking Progress    
  • Translating Feedback into Product Modification
  • ​Understanding Customer Segmentation ​

Professional Experience


​​Royal Bank of Canada, Toronto
​September 2001 - Present
​Senior Manager, Digital Product Manager - Rewards & Loyalty Program
​
March 2017 - Present
  • Defined project scope, goals and overall business requirements of the Rewards & Loyalty Strategy
  • Ensuring consistency of the strategy and commitments across all cross-functional teams in this large, complex program.
​
Product Link
​Senior Manager, Digital Product Manager - MyAdvisor, Royal Mutual Funds

March 2016 - March 2017
  • MyAdvisor platform was developed in RBC’s innovation lab in Toronto and with BCG Digital Ventures in Manhattan Beach and Mountain View.
  • Requirements lead for an incubation hub to explore and develop viable business models in collaboration with cross functional teams, digital, technology and third party vendors.
  • Responsible for the product management of the digital assets being leveraged by MyAdvisor and for ensuring these assets are scaled across the organization to achieve broader digital strategies.
Project Description
  • MyAdvisor, is a live video platform that connects clients with advisors in real time. Through the new platform, an advisor can connect digitally with a client to talk about financial objectives and plans. Both can view and manipulate a dynamic dashboard that shows the client’s savings and investment goals; they can then have a real-time discussion of possible actions to achieve those objectives.
  • ​https://www.rbcroyalbank.com/investing/myadvisor.html
Business Solutions Manager - Commercialization and Solution Acceleration

July 2014 - Match 2016
  • Managed team of Business Systems Analysts and provided them with guidance and mentoring as required to become independent and drive their respective projects confidently.
  • Developed product plans for new initiatives, engaging functional partners and third party vendors to provide overview of mobile pilot projects and overseeing viable projects to commercialization, such as, the RBC Wallet & RBC eGift.
  • Lead two requirement teams for the RBC Mobile Banking iOS and Android Redesign projects.
Product Link
Business Systems Analyst Specialist - Commercial Channel Technologies, Technology & Operations

July 2013 - July 2014
  • Partner with IT and the Business Unit to research, analyze, assess, and document business and systems needs in order to resolve business challenges by recommending business solutions that meet stakeholder needs for a commercial mobile application.
  • Provided BSA oversight and consistency across all development projects within the Mobile program. Helped to build the capacity and capability of the Mobile BSA team by assisting with identifying, recruiting, and retaining talent, and by mentoring and coaching BSA staff.
Product Link
​Business Systems Analyst Specialist - Retail Technologies, Technology & Operations

September 2005 - July 2013 ​
  • Led BSA on Online Banking Redesign - Lead team of BSA's to completely redesign the Online Banking program and successfully delivered the new OLB Portal platform.
  • With the introduction of Mobile Banking, lead team of BSA's to document the detailed requirements and support the iPhone, BlackBerry and Android Mobile Banking and Mobile Wallet applications.
  • Developed new requirement documentation standards for the Mobile Banking requirements team.
  • An initiative to launch Mobile Payments capabilities, led BSA on the Mobile Wallet functionality on BlackBerry.
Product Link
​Business Systems Analyst - Investment Systems, Technology & Operations

September 2001 - September 2005
​Product Link

Rogers Communication, Toronto
August 2000 - September 2001
​​Business Systems Analyst - Digital Media
  • ​Led BSA on ​Quicken.ca and Moneysense.ca
​​Royal Bank of Canada, Toronto
​September 1994 - August 2000
​Business Systems Analyst - Investment Systems, Technology & Operations

October 1997 - August 2000
  • ​ Group Financial Services - BSA on Mutual Fund Investment Systems

​CUSTOMER SERVICE OFFICE - GROUP INVESTMENT FINANCIAL SERVICES 

​September 1994 - October 1997
  • Customer Service Representative for Group Financial Services

Education

Ryerson University
Bachelor of Commerce - Business Management
1986 – 1991
Humber College
Certificate in Photographic Techniques - Photography
2010 – 2012

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